Delivery:
All deliveries of the Natural Stone Laminate sheets will be done to the kerbside or to the start of your driveway. No deliveries will be done on grass or gravel.
Delivery requirements:
Delivery will only be done on flat and solid surface that can bear the weight of a pallet lorry and use of pallet truck. It is important to bear in mind that the Stone Laminates are to be kept in dry / covered area until the stone sealant is applied as per our recommendation. It is also important to note that certain backings used are designed for indoor dry area use only, wet areas / moisture should be avoided.
All deliveries are done during the working days (between Monday to Friday) excluding bank holidays. Normally deliveries are done within 4 – 8 working days, depending on availability and quantiles. Bulk orders and particular pattern choice orders may take up to 8 – 16 weeks.
We follow strict due diligence, every crate is checked before it is dispatched, if there are any abnormalities it would need to be notified with in 24 hours from the time of delivery. Written and photographic evidence will be required.
If you are unable to accept the goods or refuse the delivery on the day, re-delivery charges will levy, set by our delivery company.
We will try our best to have the delivery done to the best possible condition, you can expect some wastage arising from cuts and handling, it is therefore essential that an allowance of 5% wastage when ordering.
Returns Policy:
Orders may be cancelled within 14 days of receiving the delivery. The product must be unused and in the original packaging and dry. A full refund will be credited, relevant collection any money exchange difference, bank charges or any restocking charges will be deducted. The delivery charges from the delivery company is non-refundable.